Jenn Wright

Hey there,
I’m Jenn.

I’ve traded the Texas tacos for some NYC bagels but still thrive in sunshine and try to live the best Hufflepuff life. Check out my portfolio below!


I believe in creating digital and life experiences that are thoughtfully tailored to the person experiencing them. Most of all, I enjoy the inception of UX design. I love that I can learn and problem solve in vastly different industries. From educators, to healthcare providers, to law enforcement - I look for and thrive in environments where I can use my craft to enable my users to make a difference in the lives of the people they serve.

In addition to the users I design for, I feel passionate about improving team relationships, processes, and deliverables to create a healthy environment for cross-functional partners to deliver our best work.

 
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Google | 2021 - Present

Core UX - Legal

Google's mantra is "focus on the user, and all else will follow". This mantra is central to Google's culture and drives product development and innovation. Google's goal is to create products and services that serve the best interests of its users.

For the Legal team, our mission is to protect Google users’ privacy and data.

MY ROLE

My work serves and is built alongside many internal and external users within the Legal space. The following bullets are intentionally vague and do not encompass all impact.

  • Achieve 90% automation for an unnecessarily manual workflow; reallocating 27 people to more meaningful work

  • Create workflows that allow non-Google users to receive data and appeal communications


Design: 

  • Automation strategy

  • White-boarding

  • Mid/High fidelity wires

  • Journey mapping

  • Prototyping

  • Accessibility & Internationalization

  • Legal policy creation collaboration

  • QA testing user support

  • Standard operating procedure updates

Internal Users XFN Team: 

  • Eng Leads/Mgrs: Zac Grantham, Chris Boaks

  • FE Eng: Suyang Wang, Robin Hu

  • PM: Ryan Freeborn

  • TPGM: Tony Reid

  • Notable UX peers: Kay Maloney, Paula Le, Joanne Kim (UXR)

External Users XFN Team:

  • Eng Leads/Mgrs: Andrew Matsusaka, Axel Martens, Jon Kaufmann

  • FE Eng: Dolly Xu, Wynn Chen, Daniel Loera

  • PM: Amy Wetzel

  • TPGM: Tony Reid

 
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Athenahealth | 2019 - 2021

Scheduling

The scheduling zone at athenahealth serves as the “front door to healthcare”. We enable patients to self schedule (Consumer Scheduling), referral coordinators and providers to refer patients elsewhere (Clinical Provider Search Widget), administrators to manage provider calendars, and take care of all the details in between.

In January 2020 we recorded 7,200 monthly bookings and as of June we have over 70,000 total patient bookings.

MY ROLE

While on the Scheduling zone I’ve worked with my scrum teams to deliver a modular, responsive framework for Patient Scheduling which could be reused and embedded within in other applications or client websites. I’ve helped integrate that experience into another internal application and have designed a future in which Patient Scheduling can scale and provide more flexible and open booking to patients. Most recently I’ve designed and tested a way for providers to refer patients to other providers who will give them the best quality care for an affordable price. This work is currently in implementation to be delivered in Q3.


Design: 

  • White-boarding

  • Mid/High fidelity wires

  • Journey mapping

  • Prototyping

  • Build/Maintain Figma libraries

Research & Testing:

  • Conduct user discovery interviews

  • On-site shadowing

  • Conduct concept validation testing

  • Conduct resonance testing

Cross Functional Communication: 

  • Actively participate in scrum ceremonies

  • Conduct UX reviews

  • Write acceptance criteria

  • Zone-wide presentation of work

  • Organized team-wide potlucks

Collaborators:

  • UX Zone Lead: Ansa Antonishen

  • Eng Lead: Abbey Ciolek, Trey Esmond

  • Eng: Troy Eubanks, Michael Hankin, Jacqueline Hey, Jacob Strekfus

  • Product Owner: Daniel Wu, Decima Kuntz


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Clinical Provider Search

athenahealth | Scheduling | Referral Network

How we are helping providers and referral coordinators make informed decisions when referring their patients to someone else. This work is in development - check back soon!


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Patient Self-Scheduling

athenahealth | Scheduling | Consumer

How we helped patients book appointments directly with their providers.

Athenahealth | 2018 - Present

Care Management

Care Management as a Service (CMaaS) is paving the way for technological improvements at athena by successfully integrating a care management micro-service into three of it’s core products. Care management is essential to athena moving away from Fee For Service which pays providers a portion of the services they provide, to a Value Based Care strategy which focuses on overall patient wellness.

By July 2019 we had over 206 live clients using 239,000+ care plans with a 9% increase of active users in Population Health and 16% increase in Clinicals users. Our work resulted in an increase of new care plans by 36%. In late 2019 the care plan was made generally available in Clinicals for 90k+ providers.

MY ROLE

My specific role across two scrum teams was obtaining knowledge of athena’s Population Health and Clinicals products so that I could ensure a seamless experience and provide product insight to influence the team working on the care plan widgets. There were a lot of minor integration experiences that together made a huge impact on the usability of the care plan, but the most impactful were the following user workflows.


Design: 

  • White-boarding

  • Mid/High fidelity wires

  • Journey mapping

  • Prototyping

  • Feedback on design language

Research & Testing:

  • Workshops

  • Conduct user interviews

  • On-site Shadowing

  • Conduct concept validation

  • Conduct resonance testing

  • Build, and conduct card sorting

Cross Functional Communication: 

  • Scrum ceremonies

  • UX reviews

  • Write acceptance criteria

  • Zone & company-wide presentation of work

  • Organized team-wide potlucks

Collaborators:

  • UX Zone Lead: Claire Kohler

  • Development Lead: Joseph Li

  • Senior Developer: Chelsey Denton

  • Product Owner: Noreen Almazora


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Events Timeline

athenahealth | Care Management | Integrations

How we helped care managers track care plan changes and document a clinical encounter.


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Shared Care Plan

athenahealth | Care Management | Integrations

How we helped care managers share care plans with patients and providers.

 
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IBM | 2015 - 2018

Watson Classroom

Watson Classroom is comprised of two products which help teachers plan within a web application called Enlight (my main focus) and engage with their students using Element, a mobile app. 

MY ROLE

At our largest, I worked on the same product with 7 other designers at one time and 60 developers. At our smallest, I worked as the sole UX Designer over Enlight and Element with a Manager, Visual Designer, and 30+ developers, so I know how to delegate and collaborate on larger teams as well as how to prioritize effectively to continue delivering quality work that can be released in tighter conditions.


Design Standards & Documentation: 

  • Defined UX patterns

  • Created language guidelines (UXW)

  • Built Sketch library

  • Created acceptance criteria process

  • Created & maintained site map

  • Created UX partnership vision & strategy

Research & Testing:

  • Sketching & wire-framing

  • Prototyping

  • Conducted A/B tests

  • Contributed to concept validation interviews

  • Facilitated monthly feedback sessions with all school districts

Cross Functional Communication: 

  • Facilitated cross-functional communication multiple times per week between sales, data, design, and development

  • Documented why, how, and when to facilitate discussion with each group

Collaborators:

  • UX Design: Elayna Spratley

  • UX Design: Emmy Hacker

  • Visual Designer: Chase Kettl

  • Front End Developer: Chengqi Zhu

  • Product Owner: Mikaela Moore


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Student Mastery

IBM | Watson Education | K-12 Classroom Suite

How we helped teachers uncover the root cause of student knowledge gaps.


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Class Mastery

IBM | Watson Education | K-12 Classroom Suite

How we influenced the way teachers prioritize state standards.


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Unit Builder

IBM | Watson Education | K-12 Classroom Suite

How we helped teachers organize state standards.

 
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2015

MVNP

MVNP (formerly Milici Valenti Ng Pack) is an integrated advertising agency based in Honolulu, Hawaii, and an Affiliate Agency of DDB Worldwide. I worked with Volcano Vapors and also on our accounts with First Hawaiian Bank and First Insurance Company of Hawaii.

 
 
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2014 - 2015

Tekzenit

Tekzenit is a full-service IT solutions provider specializing in user experience engineering, custom software development, and strategic consulting for small, medium, and enterprise level clients. I worked with clients such as Ericsson, CBRE, and C2 Education.

 
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2014 - 2015

AT&T

AT&T is the world's largest telecommunications company and the second largest provider of mobile telephone services. I worked to represent users and their needs for Cart & Checkout, Virtual Marketplace, and Help & Support for AT&T's small business website.