EXPERIENCE

Google / Interaction Designer
May 2021 - Present

The mission of the Legal team is to protect Google users’ privacy and data. My work serves and is built alongside many internal and external users within the Legal space. The following bullets are intentionally vague and do not encompass all impact.

• Achieve 90% automation for an unnecessarily manual workflow; reallocating 27 people to more meaningful work

• Create workflows that allow non-Google users to receive data and appeal communications

athenahealth / Consumer Health / UX Lead
October 2020 - April 2021,  Austin, TX

Replace the legacy patient check-in with a consumer grade experience that enables patients to seamlessly check into telehealth appointments instead of the existing multi-step, repetitive process and ensures providers have access to the right information at the right time.

• Collaborate with 6 scrum teams to balance dependencies and achieve milestones.

Scheduling / UX Lead
February 2019 - October 2020, Austin, TX

2020: The sole designer on 2 unrelated product scrum teams of the calendar year. Simultaneously responsible for designing, researching, and implementation of:

• Clinical Provider Referral Lookup: Surfaced the most cost effective, highest quality provider for a patient as a micro-service. Once integrated into the Electronic Healthcare Record (EHR), this experience will be available to 160,000 providers.

• Front Desk Calendar: Onboarded mid-sprint halfway through the release and effectively delivered against existing design plans while looking forward with the product and engineering teams to design, test, and plan the entire next release and future vision.

• Telehealth Scheduling: Hand-selected for the COVID-19 response team to design and deliver an online scheduling experience for telehealth appointments in 2 sprints.

2019: Designed and implemented Patient Scheduling, a micro-service which enables unauthenticated patients to book appointments online.

• Reduced the number of ways patients could schedule through athenahealth from 3 to 1 after embedding the experience into an existing workflow for authenticated patients.

Care Management / Senior UX Designer
March 2018 - February 2019, Austin, TX

Crafted experiences that helped care managers document, bill, audit, and provide more comprehensive care plans to entire populations of high-risk patients.

• Worked across two scrum teams to integrate Care Management as a Service into the Clinical EHR and Population Health products - seen in 83,000+ patient care plans.

• Responsible for leading the effort for off-boarding 24 teammates and on-boarding 12 when work transitioned from Austin to a Boston based team.

IBM Watson Education  /  UX Designer
June 2015 - March 2018, Austin, TX

Designed and built the foundation of our web-based, teacher-facing data analysis tool and contributed to the workflows in the partner iOS application.

• Led the design effort and implementation for three transformative experiences which helped teachers uncover the root cause of student knowledge gaps as well as organize and prioritize state standards.

• Created Sketch libraries and site map; defined UX pattern and language guidelines.

MVNP /  Contract UX Designer
April 2015 - June 2015, Honolulu, HI

Designed the experience for the responsive re-design of Volcano e-Cigs.

Tekzenit  /  UX Designer
July 2014 - April 2015, Dallas, TX

Created wireframes, presentations, and videos for pitching potential clients.

AT&T (Contracting for Tekzenit)  |  UX
July 2014 - January 2015, Dallas, TX

Designed a virtual marketplace for internal cloud and 3rd party products.

INVOLVEMENT

Collaborate and Graduate
August 2018 - Present   |   Creative Design Director
Collaborate and Graduate is a non-profit organization that aims to build a more diverse officer corp at West Point Military Academy. Amongst other responsibilities, I create collateral for current and future investors and maintain the website www.gradcollab.org.

The Monster Project
November 2015 - Present  |   Artist
The Monster Project is a volunteer organization that pairs designers with students around the country to bring their drawings of monsters to life. 

Sweet Cases with Together We Rise
2 years   |   Fundraising Organizer
Many children in foster care are given two trash bags for their belongings. I organize efforts to purchase, decorate, and fill the sweet cases with goodies to deliver to a local foster agency.