User centered
Research
One of the goals of our products is to save teachers time - so we try to use this limited resource wisely. The following are types of user research I have been involved in throughout the life-cycle of Watson Classroom.
User Interviews - I create Invision prototypes or PDFs of wireframes to use in interviews with our teachers to test out functionality, usability, and understanding of the data we are displaying.
Shadowing Teachers - I've shadowed Kindergarten and 6th grade teachers to discover pain-points they wouldn't have thought to express in a workshop or user interview.
External Workshops - I've organized and facilitated "Empathy Mapping", "As-Is Scenarios", "Big Ideas", "Storyboarding", and "To-Be Scenarios" and "To-Be Skits" at one point or another with my team, at client engagements, or within IBM Design.
Client Playbacks - Once a month, I lead the design portion of our playbacks to clients in order to get Superintendent/Principal feedback before we push to code.
