Google's mantra is "focus on the user, and all else will follow". This mantra is central to Google's culture and drives product development and innovation. Google's goal is to create products and services that serve the best interests of its users.

For the Legal team, our mission is to protect Google users’ privacy and data.

MY ROLE

My work serves and is built alongside many internal and external users within the Legal space. The following bullets are intentionally vague and do not encompass all impact.

• Achieve 90% automation for an unnecessarily manual workflow; reallocating 27 people to more meaningful work

• Create workflows that allow non-Google users to receive data and appeal communications

Design: 

• Automation strategy

• White-boarding

• Mid/High fidelity wires

• Journey mapping

• Prototyping

The scheduling zone at athenahealth serves as the “front door to healthcare”. We enable patients to self schedule (Consumer Scheduling), referral coordinators and providers to refer patients elsewhere (Clinical Provider Search Widget), administrators to manage provider calendars, and take care of all the details in between.

In January 2020 we recorded 7,200 monthly bookings and as of June we have over 70,000 total patient bookings.

MY ROLE

While on the Scheduling zone I’ve worked with my scrum teams to deliver a modular, responsive framework for Patient Scheduling which could be reused and embedded within in other applications or client websites. I’ve helped integrate that experience into another internal application and have designed a future in which Patient Scheduling can scale and provide more flexible and open booking to patients. Most recently I’ve designed and tested a way for providers to refer patients to other providers who will give them the best quality care for an affordable price. This work is currently in implementation to be delivered in Q3.

Design: 

• White-boarding

• Mid/High fidelity wires

• Journey mapping

• Prototyping

• Build/Maintain Figma libraries

Care Management as a Service (CMaaS) is paving the way for technological improvements at athena by successfully integrating a care management micro-service into three of it’s core products. Care management is essential to athena moving away from Fee For Service which pays providers a portion of the services they provide, to a Value Based Care strategy which focuses on overall patient wellness.

By July 2019 we had over 206 live clients using 239,000+ care plans with a 9% increase of active users in Population Health and 16% increase in Clinicals users. Our work resulted in an increase of new care plans by 36%. In late 2019 the care plan was made generally available in Clinicals for 90k+ providers.

MY ROLE

My specific role across two scrum teams was obtaining knowledge of athena’s Population Health and Clinicals products so that I could ensure a seamless experience and provide product insight to influence the team working on the care plan widgets. There were a lot of minor integration experiences that together made a huge impact on the usability of the care plan, but the most impactful were the following user workflows.

Design: 

• White-boarding

• Mid/High fidelity wires

• Journey mapping

• Prototyping

• Feedback on design language

Watson Classroom is comprised of two products which help teachers plan within a web application called Enlight (my main focus) and engage with their students using Element, a mobile app. 

MY ROLE

At our largest, I worked on the same product with 7 other designers at one time and 60 developers. At our smallest, I worked as the sole UX Designer over Enlight and Element with a Manager, Visual Designer, and 30+ developers, so I know how to delegate and collaborate on larger teams as well as how to prioritize effectively to continue delivering quality work that can be released in tighter conditions.

Design Standards & Documentation: 

• Defined UX patterns

• Created language guidelines (UXW)

• Built Sketch library

• Created acceptance criteria process

• Created & maintained site map

• Created UX partnership vision & strategy